Refund Policy

Version 7

If you're ever unhappy with Zydra, write to billing@zydra.sh and we'll take care of you.

3-day money-back guarantee

Zydra has one plan, at $40 a month. Within 3 days of your first payment, you can have your money back.

• Choose "Refund my payment" in Settings in the desktop's menu, or on your phone page. No reason needed. Settings shows the deadline.
• The full $40 and its tax go back to the card or PayPal account you paid with. Paddle approves most refunds at once and reviews the rest.
• Your plan ends at once and you are not charged again. Your workspace stays saved for when you pay again.
• The account gets no more demo time.
• If Paddle turns the refund down, the guarantee counts as unused and the demo time comes back. Write to billing@zydra.sh and we'll settle the payment by hand.

Who it covers

The guarantee covers the first payment of an account. It works once per:

• Zydra account.
• Email mailbox. Capital letters, a +tag or dots in a Gmail name don't make a new one.
• Card, known by its brand, last 4 digits and expiry date.
• PayPal account, known by its email address.
• Network a demo came from, meaning one IPv4 address or one IPv6 /64. If any account with a demo from your network took it, it is used up for you too.

It doesn't cover renewals, a second subscription or a payment after an earlier refund. We refund Apple Pay, Google Pay, bank transfer and any method other than a card or PayPal by hand. Write to billing@zydra.sh.

Other refunds

• If you were charged for a month you meant to cancel and haven't used your desktop since, we refund that charge.
• If we billed you twice or the wrong amount, we refund the difference.
• If your desktop was never usable because of a fault on our side, you get your money back.
• If we were down for hours in a day or days in a month, we credit that part of the month.

Paddle is the merchant of record, so its buyer terms also apply. Consumers in the EU, the EEA and the UK get 14 days from purchase to withdraw. That right ends early once you use the plan after agreeing at checkout to get it right away. Write to billing@zydra.sh or to Paddle to use it.

What we don't refund

• Charges disputed more than 90 days after they were made.
• An account we suspend or close for breaking the use restrictions in our Terms of Service, such as mining or running a proxy or VPN.

The guarantee refunds as soon as you ask. Refunds we agree to by email go out within 5 working days, to the card that was charged. Everything else, we handle case by case.

Adapted from the 37signals open-source policies / CC BY 4.0.